Shipping policy
Shipping Policy
At ZA Jewels, we carefully pack every order and make sure your jewellery reaches you safely and beautifully.
Order Processing Time
All orders are processed within 2–3 business days after the order is placed.
Orders are not processed or dispatched on Sundays and public holidays.
During sales, festive seasons, or high-demand periods, processing time may take slightly longer. We appreciate your patience and understanding.
Shipping Time
Once your order has been dispatched, it usually takes:
- Metro Cities: 2–5 business days
- Other Locations: 4–7 business days
- Remote Areas: 5–10 business days
Please note that delivery timelines are estimated and may vary depending on the courier service, location, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free shipping offers will be applicable as per the terms and conditions of the respective offer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation message/email containing your tracking details.
You can use the tracking information to check the status of your shipment.
Please allow some time for the tracking information to be updated after dispatch.
Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost in transit, please contact us at [Your Email Address] or through our official customer support channel. We will coordinate with the courier partner and assist you as much as possible.
Incorrect or Incomplete Address
Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.
ZA Jewels will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
Any additional shipping charges for re-shipping an order due to an incorrect address may be charged to the customer.
Delivery Attempts
Our courier partner may make multiple delivery attempts before returning the package to the sender.
If an order is returned due to the customer’s unavailability, refusal to accept the package, or an incorrect/incomplete address, additional shipping charges may apply for re-shipping the order.
Cash on Delivery (COD)
For COD orders, customers are requested to accept the order at the time of delivery.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD orders.
Contact Us
If you have any questions regarding your order or shipment, please contact us at:
Email: [Your Email Address]
We are always happy to help!
Last Updated: July 2026