Refund policy

Return & Refund Policy

At ZA Jewels, we want you to love your jewellery as much as we do. If you receive a damaged, defective, or incorrect product, we are here to help.

Eligibility for Returns

We accept returns or replacements only in the following cases:

  • The product was received damaged or defective.
  • You received an incorrect product or a different item from what you ordered.
  • The product is missing from your order.

To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.

Unboxing Video compulsory 

For damaged, defective, or incorrect products, an unboxing video is mandatory to process your return or replacement request.

The video should clearly show:

  • The package before opening.
  • The shipping label.
  • The complete unboxing process.
  • The condition of the product received.

Without a proper unboxing video, we may not be able to process your claim.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind.
  • Wrong size selected by the customer.
  • Products that have been worn, used, damaged, or altered after delivery.
  • Products damaged due to improper handling or care.
  • Customised or personalised jewellery.
  • Products without their original packaging.

Return & Replacement Process

If your order is eligible for a return or replacement, please contact us at ziyaaesthetics@gmail.com or through our official customer support channel within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos/videos of the product.
  • Your unboxing video.

Once your request is reviewed and approved, we will provide further instructions regarding the return or replacement.

Refunds

Refunds are applicable only for eligible cases where a replacement is not possible.

Once your return is approved and processed, the refund will be initiated to the original payment method, subject to applicable payment gateway processing timelines.

Shipping charges, if any, may be non-refundable.

Cancellation Policy

Orders can be cancelled only if the cancellation request is made before the order has been dispatched.

Once an order has been shipped, it cannot be cancelled.

Important Note

Please note that slight variations in colour may occur due to differences in lighting, photography, and screen settings. Such variations will not be considered a product defect.

ZA Jewels reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy.

For any questions regarding returns or refunds, please contact us at ziyaaesthetics@gmail.com

Last Updated: July 2026