Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ziyaaesthetics@gmail.com. Please note that returns will need to be sent to the following address:

To,

Name - Alziya 

add opp m b b i college dadri , irshad ali residence near krishn medicos pin- 203207 

ph-9354890355

 


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ziyaaesthetics@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ziyaaesthetics@gmail.com.

Return & Refund Policy

At ZA Jewels, we want you to love your jewellery as much as we do. If you receive a damaged, defective, or incorrect product, we are here to help.

Eligibility for Returns

We accept returns or replacements only in the following cases:

  • The product was received damaged or defective.
  • You received an incorrect product or a different item from what you ordered.
  • The product is missing from your order.

To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.

Unboxing Video

For damaged, defective, or incorrect products, an unboxing video is mandatory to process your return or replacement request.

The video should clearly show:

  • The package before opening.
  • The shipping label.
  • The complete unboxing process.
  • The condition of the product received.

Without a proper unboxing video, we may not be able to process your claim.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind.
  • Wrong size selected by the customer.
  • Products that have been worn, used, damaged, or altered after delivery.
  • Products damaged due to improper handling or care.
  • Customised or personalised jewellery.
  • Products without their original packaging.

Return & Replacement Process

If your order is eligible for a return or replacement, please contact us at [Your Email Address] or through our official customer support channel within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos/videos of the product.
  • Your unboxing video.

Once your request is reviewed and approved, we will provide further instructions regarding the return or replacement.

Refunds

Refunds are applicable only for eligible cases where a replacement is not possible.

Once your return is approved and processed, the refund will be initiated to the original payment method, subject to applicable payment gateway processing timelines.

Shipping charges, if any, may be non-refundable.

Cancellation Policy

Orders can be cancelled only if the cancellation request is made before the order has been dispatched.

Once an order has been shipped, it cannot be cancelled.

Important Note

Please note that slight variations in colour may occur due to differences in lighting, photography, and screen settings. Such variations will not be considered a product defect.

ZA Jewels reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy.

For any questions regarding returns or refunds, please contact us at [Your Email Address].

Last Updated: July 2026